Improve your Customer Service Experience

Improve the skills and knowledge of your customer service teams with 3 outstanding 'Bite Size' Coaching Packs with Simulation.  Customer Service Skills,     Customer Service in Action,  and  Managing Customer Calls. 

Psychometric Profiling Tools and Pre-Employment Screening Tools

 

 

 

 

 

 

 

 

 

For Retail and High Volume Positions

  • Step One II Survey

 

For Leadership & Management

For Individuals

For Sales People

For Customer Service Teams

 

 

 

 

 

 

 

 

Psychometric Profiling Tools

 

Find out in just over an hour whether a potential employee will:

  • be highly productive and motivated
  • be easier to manage and understand
  • be right for your culture and your customers
  • stay with you longer,

 

By benchmarking key roles within your organisation, you can quickly identify crucial traits for success in each role. Your organisation will evolve to become higher performing and effective.

 

Your return on investment will be:

  • A streamlined selection process
  • A more consistent and successful approach to recruiting and coaching
  • Personalised coaching advice for each employee against their role.
  • More productive and engaged teams
  • Lower staff turnover and associated costs
  • Higher employee satisfaction and morale
  • Higher income.

 

Our support and online tools help you to dramatically improve business success and results.



 

  • Choose those wiith the 'raw' ability to do an outstanding job
  • Not be influenced by powerful first impressions

 

 

TAKE A FREE ONLINE ASSESSMENT AND RECEIVE A PERSONAL DEBRIEF - EMAIL SALES@TLSA.CO.UK

 

You will see a recruitment success rate of nearer to 75% and a true insight into your workforce.   We only use the most advanced tools from world assessment leader, Profiles International Inc.

 

In Stephen R Covey's inspiring book 'The 7 Habits of Highly Effective People', his reply to the question of what he would do differently as a businessperson if he had to do it over again was:  "I would do more strategic, proactive recruiting and selecting.  When you are buried by the urgent and have a thousand balls in the air, it is so easy to put people that appear to have solutions into key positions.  The tendency is to not look deeply into their backgrounds and patterns, to do "due diligence", nor is it to carefully develop the criteria that needs to be met in the particular roles or assignments........ You really have to look deeply into both character and competence because eventually, downstream, flaws in either area will manifest themselves in both areas.  I am convinced that although training and development is important, recruiting and selection are much more important."

 

See How to Recruit Top Performers and how job matching really works.  The best way to see how amazingly effective they are is to complete an assessment yourself and receive a personal debrief.  If you are serious about achieving your goals in the timeframe you want, get in touch today to complete an online assessment.

 

You will:

  • Identify the people most likely to succeed and the reasons why
  • Avoid powerful first impressions and stay objective
  • Coach each person in-role
  • Save money and time

Call us today on 0845 600 1556.

 

Our unique facilities include:

 

  • Your own revolutionary multi-user online assessment centre
  • All assessments are ‘one sitting' - saving you money
  • Unlimited job profile creation
  • Instant, comprehensive reporting
  • Re-use candidate results again and again.
  • A choice of 31 languages.

 

Leading to:

  • Improved performance, engagement and communication
  • Improved retention and development of key people
  • Enhanced customer satisfaction and loyalty
  • Minimised litigation, poor work ethic
  • Lower absenteeism
  • Development of cohesive succession plans and talent management strategies
  • Improved bottom line results
  • A reduction in recruitment agency and advertising fees
  • A reduction in time spent by management in poor hires
  • A saving on training/development.

 

Call us today on 0845 600 1556 or email sales@tlsa.co.uk.

Internet marketing by Hatch