ISO 9001: 2008

Helping our clients achieve success through our commitment to:

• Quality
• Innovation
• Service
• Value

TLSA is extremely proud to have been awarded the highly-coveted International Quality Standard ISO 9001:2008 for its provision of high-quality leadership and sales training, consultancy and skills coaching across the UK, Europe and the Middle East.

The ISO 9001:2008 quality standard, recognised in over 150 countries, helps companies work towards business excellence and reflects today's best business practices.

Our clients can be assured of the best possible standard of products, value, service and care. They know TLSA will:

• Meet their needs with cost effective services and products
• Consistently provide high quality products, services and care
• Demonstrate an ongoing commitment to ISO by investing significant management time and money to further improve product quality and service
• Strive to make excellence its standard

The stringent requirements of ISO 9001:2008 are assessed quarterly by external auditors. The certification guarantees that an organisation has the internal systems needed to deliver constantly-improving products and services to meet ever-changing needs and expectations.

TLSA's Quality Management Principles

TLSA is guided by 8 quality management principles. They are used by TLSA's management to lead the organisation towards improved performance:-

1. Customer focus
   TLSA depends on its customers and therefore should understand current and future customer needs, should meet customer requirements and strive to exceed customer expectations.
2. Leadership
   Leaders establish TLSA's unity of purpose and direction. They create and maintain the internal environment in which people can become fully involved in achieving TLSA's objectives.
3. Involvement of people
   People - at all levels - are the essence of our organisation, and their involvement means their abilities are used to benefit TLSA and its clients.
4. Process approach
   A desired result is achieved more efficiently when activities and related resources are managed as a process.
5. System approach to management
   TLSA's effectiveness and efficiency in achieving its objectives are enhanced by the way it identifies, understands and manages interrelated processes as a system.
6. Continual improvement
   TLSA is committed to continually improving its overall performance.
7. Factual approach to decision making
   Effective decisions are based on the analysis of data and information.
8. Mutually beneficial suppliers
   TLSA and its suppliers are interdependent, and this mutually beneficial relationship means that we work together to create greater value for the customer.