Improve your Customer Service Experience

Improve the skills and knowledge of your customer service teams with 3 outstanding 'Bite Size' Coaching Packs with Simulation.  Customer Service Skills,     Customer Service in Action,  and  Managing Customer Calls. 

Sales Leadership Training

"Enjoyable, many good learning aspects. Well presented enabling understanding of complex people, business and process functions. Thought provoking."

Margaret Blackburn, Lombard Vehicle Management

"Very good use of time, moved quickly and good ideas to take back. Very good start to a valuable programme."

AD, RBS

"The trainer was knowledgeable in all aspects and able to give experienced examples."

JK, Lombard Vehicle Management

Making Sales Leadership Training More Effective - Blended & Experiential Learning

 

Leadership Training is the key to driving business performance, change management, team and personal development. Your approach to improving leadership effectiveness through leadership training in any of these areas depends on exactly what you need to achieve.

 

  • Leading the Sales Team Masterclass - book onto our 'Leading the Sales Team' Masterclass on 25 & 26 February 2010 in Reading.   Maximum delegates: 12 - Download programme summary.
  • In-House Training - Our portfolio of leadership and management training programmes offers unrivalled expertise in every aspect of leadership training.  Once objectives are agreed, we use a blended learning approach of face-to-face workshops, pre and post course work, simulation, case studies or personal projects.  A highly effective experiential learning event for your leaders.  Our usual process is to arrange a short meeting, so let us know when you would like to meet.  Please email on sales@tlsa.co.uk or call 0845 600 1556.

 

 

  • DISC Profiling - Helps each leader or manager improve their effectiveness.  Performance Indicator for improving a manager's own communication skills; Team Analysis Report to provide information on how best to interact with each team member with a summary of the team's strengths and development areas.

 

  • Total Person Assessment - An invaluable people ssessment tool that will strengthen your recruitment and development process for leaders and managers.  Profile XT

 

Unmissable Offer!

Up to £1,000 to Put Towards Training to Develop Your Leadership Skills. Funded by Train to Gain's 'Leadership & Management' programme.  Available to companies in the south east with 5-250 staff.

  • Up to £500 grant for owner managers, company directors

  • Up to £500 (match-funded) grant for any senior manager or the senior management team.

Find out how you can use this funding, download our Leadership Training & Management brochure today.  Apply now while funds available!!

  

  

Call us today on  0845 600 1556  or email us

 

We will work with you to identify your needs and create the solution that works best for you. To view the different options available, please follow the links or click here to make an enquiry.

 

 

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