Improve your Customer Service Experience

Improve the skills and knowledge of your customer service teams with 3 outstanding 'Bite Size' Coaching Packs with Simulation.  Customer Service Skills,     Customer Service in Action,  and  Managing Customer Calls. 

Conflict Management Strategies

  

  

  

 

 

 

 

 

 

Next Steps

Contact us today to discuss your needs

Call 0845 600 1556

 

We can help you minimise conflict within teams or between certain people in the following ways:

 

  1. The effects of a boss/direct report conflict can be minimised with the highly effective Workforce Compatability assessment.  This advanced psychometric profiling tool is completed by 'boss' and 'direct report'.  It is completed online in just over an hour and the reports are emailed to you instantly.  Download further information on the Workforce Compatability report, or call for more information on 0845 600 1556.
  2. To develop effective conflict management strategies for teams we would design an-inhouse tailored solution to address the real issues and resolve conflict.  To arrange a meeting email us at sales@tlsa.co.uk or get in touch by phone.


Conflict happens for many reasons, varying from disagreement on business strategy to personality clashes between team members. Every leader will be faced with dealing with conflict - the challenge is to manage it to a positive outcome. Through specialised leadership training, our programmes help leaders confront some of the most difficult situations they could ever face.

 

Conflict is almost inevitable in day to day business life – in some ways it can be seen as a positive thing! However unless it is dealt with, conflict will impact on morale, motivation and efficiency – with people focusing on what is wrong, rather than what needs to be done.  Teamwork is vital for a productive and profitable organisation.

 

Once we have had an opportunity to meet with you, we will be able to tailor a solution which will meet your needs.  Please call us on 0845 600 1556 to arrange a free consultation.

  

We help leaders to:

  • Be aware of conflict - the symptoms that indicates that problems exist
  • Diagnose the cause of conflict and its broader implications for the individual, team and the business
  • Deal with conflict, using a style that is objective but recognises emotion exists
  • Create solutions that resolve conflict - not patch things up until it starts again
  • Assess if a situation needs radical action such as restructuring a team or changing individuals within the team.

 

Leaders will:

  • Have the confidence to deal with conflict
  • Be able to deal with conflict in an objective way but be empathetic to the needs of people
  • Resolve issues to meet the needs of the business and the people.

  

Next Steps

Contact us today to discuss your needs:

Call 0845 600 1556

Email us

Internet marketing by Hatch