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Improve the skills and knowledge of your customer service teams with 3 outstanding 'Bite Size' Coaching Packs with Simulation.  Customer Service Skills,     Customer Service in Action,  and  Managing Customer Calls. 

Leadership Development Training

 

 

 

 

Next Steps

Contact us today to discuss your needs:

Call 0845 600 1556

Email us

We will work with you to identify your needs and create the solution that works best for you. To make an enquiry please click here

For When Training Really Matters and Success is the Only Option

 

Anyone who is in a business leadership role needs help and support to develop the business leadership skills and behaviours that help ‘managers' become ‘leaders'. This crucial element of leadership training enable leaders to develop people who have a positive impact on the direction, growth and performance of the business.

 

New!!!  Find out if you are eligible for £1,000 in government funding to train your key leaders and managers.  If you employ between 5-250 people, download our Leadership & Management brochure today.  Apply now while funds available!!

 

In-House Training - A leadership and management development programme will be designed exclusively to meet your needs, but typically will include:

 

  • The personal qualities of business leaders
  • The principles of business leadership – a manager to leader, creating the right business environment, leading by example, setting strategy, implementation, performance management and communication
  • Leadership styles – when and how to use each of seven leadership styles
  • Leadership & coaching – role matching, coaching skills, feedback, when to coach
  • Talent management – recognising and developing the next generation
  • Core business leadership skills – communication; people skills; creativity; relationship development; resource management; people development; vision, goals and values

Outputs

Key outputs for participants attending a highly practical and thought-provoking leadership development programme are:

  • Making the move from ‘Manager’ to ‘Leader’
  • Setting business vision, goals and objectives
  • Leadership styles – personal strengths and development areas
  • How to implement core leadership skills
  • How to develop, coach and motivate teams and individuals

 

We will typically use a variety of assessments and surveys to help you understand who you are to help you work better with those around you to achieve success.

 

Our usual process is to come and meet with you and understand what you are looking to achieve; then create a tailored proposal outlining a tailored in-house training solution, which may integrate business simulation, DISC profiling, 360 degree feedback or a total person assessment to help you understand who your leaders are, how they impact those around them and how they can make their teams work better. 

Next Steps

Contact us today to discuss your needs:

Call 0845 600 1556

Email us

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