Improve your Customer Service Experience

Improve the skills and knowledge of your customer service teams with 3 outstanding 'Bite Size' Coaching Packs with Simulation.  Customer Service Skills,     Customer Service in Action,  and  Managing Customer Calls. 

Benchmarking

Download

Checkpoint 360

Profile XT

 

Next Steps

Contact us today to discuss your needs:

Call 0845 600 1556

Email us

 

85% of people who leave organisations indirectly cite the reason they left as being their MANAGER - people leave managers, not companies.

 

TURNOVER is calculated at one third of a person's salary - CALCULATE how much you have spent in the last year on turnover.

What Makes the Best Sales Managers and Leaders Different?

 

  1. First, it is the potential - WHO they are
  2. Then, it is competency - WHAT they do 

How To Create High Performing Managers and Leaders?

  • You identify potential for success using an objective benchmarking tool - the Profile XT - which takes about an hour to complete online and is 80 per cent accurate; without the right balance of personality traits, interests and thinking styles for each specific role, there is no guarantee of success.  In fact, research has proved that previous experience and IQ are the biggest predictors of failure; emotional intelligence and other factors contribute more to success.
  • When employed, measure 70 specific management behaviours (competencies) and provide candid feedback - using the Checkpoint 360, which takes 15 minutes to complete online by up to 11 respondents.
  • A sustained investment in the development of skills and competencies for all individuals will deliver tangible results and a competitive advantage for you.


These benchmarking and coaching aids easily form part of a tailored sales management programme, or complement the skills and behaviours learnt through our Leading the Sales Team Masterclass.

 

Stay ahead of the competition - take the first step today in finding out how you can BETTER UNDERSTAND AND MEASURE SUCCESS  - call us on 0845 600 1556.

The RESULTS Formula

It is no surprise that organisations who manage their talent well, deliver far better results for shareholders. Top performing companies outperform their industry average by an impressive 22%.

What if You Fail to Take Action? 

Under performing managers and leaders reduce motivation and impact their teams in the following ways:

  • Prevent development of individual team members
  • Damage individuals' career development
  • Prevent people from making a larger contribution to the bottom line.

Ultimately, if organisations fail to proactively develop their leaders and managers, they will leave for other businesses which are prepared to invest in their future development.

How much more does a high performer generate annually than an average performer?*

*Source: McKinsey's War for Talent 2000 Survey of 410 corporate offices at 35 large US companies.

Next Steps

To find out how to streamline the way you choose, keep and develop your talent call Angela Stephenson on 0845 600 1556 or email at angela@tlsa.co.uk

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