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Improve the skills and knowledge of your customer service teams with 3 outstanding 'Bite Size' Coaching Packs with Simulation. Customer Service Skills, Customer Service in Action, and Managing Customer Calls.
Sales coaching - observing and improving the effectiveness of sales people during client visits - is one critical for the professional sales manager. But effective sales coaching involves a great deal more than just ‘going out for a day' with a member of the field sales team, or observing a sales professional during a client visit on site.
The coaching field visit should involve laying plans, coaching and developing business opportunities. If used effectively, it gives the sales leader a focal point for productivity and an opportunity to improve and develop the performance of sales people. Not surprisingly, this doesn’t just “happen”.
In-House Training - As part of a sales management training programme sales leaders learn the skills and behaviours that make field sales coaching work, including:
NEW! Our soon to be released 'Field Sales Coaching' Pack will help you to develop the skills and knowledge to:
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