Improve your Customer Service Experience

Improve the skills and knowledge of your customer service teams with 3 outstanding 'Bite Size' Coaching Packs with Simulation.  Customer Service Skills,     Customer Service in Action,  and  Managing Customer Calls. 

Field Sales Coaching

 

 

 

  

  

  

Next Steps

Contact us today to discuss your needs:

Call 0845 600 1556

Email us

For When Training Really Matters and Success Counts

 

Sales coaching - observing and improving the effectiveness of sales people during client visits - is one critical for the professional sales manager. But effective sales coaching involves a great deal more than just ‘going out for a day' with a member of the field sales team, or observing a sales professional during a client visit on site.

 

The coaching field visit should involve laying plans, coaching and developing business opportunities. If used effectively, it gives the sales leader a focal point for productivity and an opportunity to improve and develop the performance of sales people. Not surprisingly, this doesn’t just “happen”.

 

In-House Training - As part of a sales management training programme sales leaders learn the skills and behaviours that make field sales coaching work, including:

 

  • Planning a field coaching programme
  • The difference between scheduled action and random field visits
  • Setting field coaching objectives
  • Structuring the field coaching day
  • The leader’s role in front of the customer
  • Providing effective feedback of ‘informal’ and ‘formal’ sales coaching
  • Using a field coaching report
  • Integrating field coaching with team meetings and ‘One on One’ meetings

 

NEW!  Our soon to be released 'Field Sales Coaching' Pack will help you to develop the skills and knowledge to:

 

  • Plan a sales coaching programme
  • Implement coaching days using best practice drawn from the experience of TLSA consultants
  • Ensure coaching days meet the objective of making people better at what they do

  

  

Next Steps

  

Call 0845 600 1556

Email us

Internet marketing by Hatch