Improve your Customer Service Experience

Improve the skills and knowledge of your customer service teams with 3 outstanding 'Bite Size' Coaching Packs with Simulation.  Customer Service Skills,     Customer Service in Action,  and  Managing Customer Calls. 

Sales Training

"Was great to be trained by someone who is not only good at his “subject” on a business level but also passionate about it on a personal level!"

BM, Lombard

"“I really liked the trainer’s genuine style and approach, which made a refreshing change from those delivered by TLSA’s competitors. As an individual progressing into account management as opposed to an existing account manager, I am looking forward to utilising his ideas and experience."

Anita Brooks, Preferred IT

"Thoroughly enjoyed the course, excellent intensity and focus. Learned more off this course than all other bank courses put together that I have attended."

Relationship Manager (Anon), corporate bank

"Presented very well, was always clear and helpful."

Ian Wood, British Gas Business

"I have really enjoyed the three days which has added more value to my career than any other I can recall in recent years. Thank you."

NA, RBS

"Very enjoyable, fresh approaches, plenty for me to concentrate on. More relevant than other courses I have done."

Dave Orford, Kleerex Group

"Confident, direct, clear without being too pushy. His confidence and expertise and faith in the course content shone through. Well done."

RB, Ulster Bank

"Two days have given me the structure and confidence to deal with programmes and projects that I have to implement going forward. Thank you."

Siara Rashid, LaSer Cofinoga

"Professional, clear, knowledgeable."

Mike Powell, British Gas

"It was great to learn from someone’s vast experience. It makes the understanding far easier when real life experiences are used to back up theory."

NT, Snowdrop Systems

"Some trainers can be a bit woolly and not provide direct answers. This course was completely the opposite and demonstrated the experience/competence of the trainer."

JP, Coutts

Sales Training Solutions - At Every Level

 

Every business should be constantly pushing itself to improve sales performance through sales training. We believe that the first step towards improving sales is identifying the areas where new skills and behaviours could enhance performance. Some clients know these areas before they come to us, others ask us to help them make sure they are targeting the key sales training needs.

 

In-House Sales Training - Once objectives are agreed, our portfolio of sales training programmes offers unrivalled expertise in every aspect of sales training. We design a sales training programme to meet your exact needs using a blended learning approach - this will always involve face-to-face workshops plus a possible mixture of online and offline simulations, case studies, role play, group and personal projects or pre or post-course work. We have developed the most up-to-date experiential learning techniques to make learning more effective for your people.  To arrange a short meeting, please get in touch on 0845 600 1556 or email sales@tlsa.co.uk.

 

Sales Assessments - See tangible results in terms of increased performance, attitude and productivity; along with reduced turnover. Our specialist sales assessments are integrated into our sales training programmes or arranged separately.  Fast, accurate and easy to use, call us to find out more or see our People Assessment

 

Deliver Your Own Sales Training Programmes - If you would like to run your own sales training sessions, our proven and practical, 'all inclusive training programmes with simulation' will help you develop best practice sales skills in your people. 

 

Coach with Confidence - Our essential Sales Coaching Packs with simulation will boost key sales skills in your sales team; improving your skills as a coach and sales leader and generating additional revenue and activity through a professional, proactive approach. 

Contact us today to discuss your sales training needs:

Call 0845 600 1556

Email us

 

Whatever you are looking for in terms of B2B sales training, we will work with you to identify your needs and create the solution that works best for you.

Next Steps

Contact us today to discuss your sales training needs:

Call 0845 600 1556

Email us

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