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Improve the skills and knowledge of your customer service teams with 3 outstanding 'Bite Size' Coaching Packs with Simulation. Customer Service Skills, Customer Service in Action, and Managing Customer Calls.
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Consultative Selling, or relationship selling, is an advanced sales skill used by account managers in key and major account management. It is a combination of skills, knowledge and behaviours through which the account manager defines the specific business and emotional needs of the customer and then creates a solution that meets those needs.
Consultative Selling can be delivered as a tailored stand alone programme or integrated into a key account, major account or a new business programme. See our in-house process.
NEW!! Enrol on our Managing Key Accounts programme in Reading on 20 & 21 October. Download the programme summary and get in touch with us today to book your place.
Typically a consultative selling programme will cover:
Participants completing a Consultative Selling programme will develop the skills to:
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