Customer Service Training

 Select the best candidates with our unique psychometric profiling tool, the Customer Service Perspective - £75 + vat each.  Limited Offer:  Buy One Get One Free before 1 Nov 09.

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Next Steps

Contact us today to discuss your needs:

Call 0845 600 1556

Email us

A Breakthrough in Customer Service Training & Coaching  - New Online Simulations

NEW!! The Customer Service Simulation Series is a new addition to TLSA's barrier breaking range of Bite Size Coaching Packs.  Three powerful modules that will greatly improve the skills and attitude of your frontline employees. 

Designed for delivery by business owners, line managers and training teams, the Customer Service Series includes:

• Detailed trainers guides and notebooks
• PowerPoint slides
• Participant notebooks
• A unique pc-based simulation on disc

Ready for you to start training immediately!   We offer a 30 day money back guarantee if you're not satisfied.

See your people absorb the learning and put their new skills into action straight away during punchy, engaging sessions.  Find out more - email us.

See a measurable return from customer service when the people who deliver it understand the impact that high quality service has on customer retention, developing loyalty, attracting new customers and generating incremental business.

Licences start from:

• £345 ex vat - per module (up to 8 participants)
  
• £995 ex vat - all three modules (up to 8 participants)

The more people you train, the less the licence fees cost. 

Limited Offer - Buy before 15 Oct 09 and save 5% on all orders.  Call 0845 600 1556 to order.

This highly practical and engaging learning medium addresses these key issues:

Module 1 - Customer Service in Action - pdf

In the opening module participants cover three key areas of Customer Service:

• The Customer Service Role
• Customer Expectations
• Customer Loyalty

Module 2 - Managing Customer Calls - pdf

In the second module participants develop skills in:

• Team & Personal Organisation
• Resolving Issues
• Call Hand Overs
• Call Backs
• Follow-up Action

Module 3 - Customer Service Skills - pdf

In the final module participants cover four key skill sets:

• Questioning Skills
• Active Listening
• Dealing With Difficult Customers
• Managing Complaints

Each module features a short coaching programme that blends debate, syndicates, team and individual projects. Participants then have the opportunity to test their new skills and knowledge in the business simulation.

The Customer Service Series can be delivered as a complete development programme. Ideally the modules are delivered at four weekly intervals; this provides the opportunity fop participants to test their new skills in role before moving to the next module. Alternatively each title can be delivered as a stand alone module.

Next Steps

Contact us today to order your copy:

Call 0845 600 1556

Email us