Customer Service Training Material

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Customer Service Training Material

Make a start with improving your customer experience by developing your customer facing teams with our unique Bite Size Coaching Packs with Simulation. Fees are £695 + vat, or £1500 for the 'bundle' of 3.

Module 1 - Customer Service in Action - pdf

In the opening module participants cover three key areas of Customer Service:

• The Customer Service Role
• Customer Expectations
• Customer Loyalty

Module 2 - Managing Customer Calls - pdf

In the second module participants develop skills in:

• Team & Personal Organisation
• Resolving Issues
• Call Hand Overs
• Call Backs
• Follow-up Action

Module 3 - Customer Service Skills - pdf

In the final module participants cover four key skill sets:

• Questioning Skills
• Active Listening
• Dealing With Difficult Customers
• Managing Complaints

Each module blends debate, syndicates, team and individual projects. Participants then have the opportunity to test their new skills and knowledge in the business simulation which accelerates learning and productivity. 

Call or email sales@tlsa.co.uk to arrange a short demonstration.

TLSA The Sales Training Company

Sales Training / Sales Management Training / Customer Service Training