Customer Service Skills Training

 Recruit the best and coach the rest with our unique psychometric profiling tool, the Customer Service Perspective - £75 + vat each. 

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Next Steps

Contact us today to discuss your needs:

Call 0845 600 1556

Email us

Exceptional Customer Service Leads to Higher Profits

Exceptional customer service has a huge impact on bottom line results. 

By investing in improving the skills of your customer service teams, you will:

• Drive up customer retention and customer loyalty
• Attract new customers
• Generate incremental business.

NEW!! The Customer Service Simulation Series is part of our powerful range of Bite Size Coaching Packs.  Designed for internal delivery by your people, each module has everything you need to make a positive impact on performance - immediately - at very affordable prices.

We offer a 30 day money back guarantee if you're not satisfied.

Licences start from:

• £345 ex vat - per module (up to 8 participants)
  
• £995 ex vat - all three modules (up to 8 participants)

Call 0845 600 1556 to find out more.

What is covered:

Module 1 - Customer Service in Action - pdf

In the opening module participants cover three key areas of Customer Service:

• The Customer Service Role
• Customer Expectations
• Customer Loyalty

Module 2 - Managing Customer Calls - pdf

In the second module participants develop skills in:

• Team & Personal Organisation
• Resolving Issues
• Call Hand Overs
• Call Backs
• Follow-up Action

Module 3 - Customer Service Skills - pdf

In the final module participants cover four key skill sets:

• Questioning Skills
• Active Listening
• Dealing With Difficult Customers
• Managing Complaints

Each module features a short coaching programme that blends debate, syndicates, team and individual projects. Participants then have the opportunity to test their new skills and knowledge in the business simulation.

Next Steps

Contact us today on 0845 600 1556

Email us