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Improve the skills and knowledge of your customer service teams with 3 outstanding 'Bite Size' Coaching Packs with Simulation. Customer Service Skills, Customer Service in Action, and Managing Customer Calls.
Sales Negotiation Skills is available as an in-house solution designed to meet your needs
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In business-to-business selling, ‘When the Selling stops, Sales Negotiation starts!'
Effective negotiation skills are crucial for every sales person, account manager and sales manager and must be supported by a robust sales negotiation process.
As a subject, ‘sales negotiation skills’ is often integrated into key account sales or winning new accounts programmes – but it can also be delivered as a stand alone programme. We have developed a powerful sales negotiation process that is easily tailored to your business. This unique approach to sales negotiation, professionally applied, enables negotiators to:
We have already tailored this powerful process for clients in capital goods, manufacturing, financial services and consumer durables. It is a process that covers:
TLSA’s sales negotiation skills training programmes are practical events that allow participants to practise programme content through case studies (either from our range of generic case studies, or designed around business scenarios that are specific to your business).
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