Improve your Customer Service Experience

Improve the skills and knowledge of your customer service teams with 3 outstanding 'Bite Size' Coaching Packs with Simulation.  Customer Service Skills,     Customer Service in Action,  and  Managing Customer Calls. 

Effective Presentation Skills

 

 

 

 

Effective Presentation Skills is available as an in-house solution designed to meet your needs

  

  

  

Next Steps

Contact us today to discuss your needs

Call 0845 600 1556

Email us

 

Communication is a vital skill for every account manager, new business manager and sales person. In a competitive business environment, selling demands the ability to make effective and engaging presentations to clients, the team and other parts of the business.

 

Every presentation programme is tailored to meet the specific needs of the audience, whether an individual or a group. We encourage participants to bring along a specific presentation they are scheduled to make so that they can work on the content and practise the delivery during the programme.

 

Content will vary according to client needs, but typically will include:

 

  • Analysis of individual style
  • Managing adrenalin and nerves
  • Goals and key messages
  • Defining presentation objectives
  • Presentation structure
  • Using ‘attention getters’
  • Positioning: personalising: proving: summarising
  • Managing your own body language
  • Understanding audience body language
  • Dealing with audience questions
  • Creating effective visual aids
  • When to use hand-outs
  • A high impact conclusion.

 

Outputs

  • The ability to plan, create and deliver engaging, motivational and persuasive presentations
  • How to manage personal nerves and emotions
  • How to use personal body language and evaluate audience body language
  • How to deal with audience responses and questions.

 

Next Steps

Contact us today to discuss your needs:

Call 0845 600 1556

Email us

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