Improve your Customer Service Experience

Improve the skills and knowledge of your customer service teams with 3 outstanding 'Bite Size' Coaching Packs with Simulation.  Customer Service Skills,     Customer Service in Action,  and  Managing Customer Calls. 

Professional Selling Skills

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 Professional Selling

 

 

Professional Selling Skills is available as an in-house tailored solution  

 

 

 

 

 

 

 

Want to train your own people?  Our training resources will help you do that quickly and easily:

 

Next Steps

Contact us today to discuss your needs:

Call 0845 600 1556

Email us

Sales Training - Professional Selling Skills

Professional selling skills form the basis of all sales training and are essential to anyone responsible for selling to existing accounts or winning new business. Whether new to sales, or simply in need of improved sales and communication skills, every sales person needs to develop more advanced sales techniques rooted in attitude, personal organisation and core sales disciplines.

 

In-House Training - A Professional Selling Skills programme would be tailored to meet your exact needs, but will generally address key areas:

 

The Qualities of the Professional Sales Person

  • A look at the attitude, skills and knowledge necessary for every professional - the start point for sales development in which delegates can evaluate themselves and identify their key development areas.

  • An optional facility which many clients find valuable is our Performance Indicator profiling tool. This gives delegates the chance to examine their own personalities and learn how they can build rapport and improve communication with customers.

Personal Organisation and Planning

  • Sales territories
  • Customer portfolios
  • Account segmentation - a key subject which looks at how to allocate time to the right customers, combining profitability and potential with the need to retain and grow business
  • The business week
  • Customer meetings
  • The objectives, tactics and desired outcomes of each sales call

Managing the Business to Business Sale

  • The buying cycle
  • Decision factors
  • Buying motives
  • Live dates
  • Desicussion documents and proposals

Rapport Building

An introduction to the psychology of selling. In this module participants learn how to build rapport by understanding:

  • What people buy
  • Personal wins
  • The use of verbal and non-verbal behaviours

Core Sales Skills

TLSA’s unique model, the 'Main Beam’, incorporates eight core sales skills including:

  1. Opening the meeting & creating rapport
  2. Structuring dialogue
  3. Questions and active listening
  4. Features & benefits
  5. Pre-closing
  6. Closing
  7. Managing customer objections
  8. Generating referrals

After completing a Professional Selling programme, your people will know how to improve their sales performance by:

  • Identifying development areas in terms of attitude, skills and knowledge
  • Improving ‘personal organisation and planning’
  • Learning how to apply the core sales skills (covered in the ‘Main Beam’) to their own roles.

Next Steps

Contact us today to discuss your needs:

Call 0845 600 1556

Email us

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